ai whatsapp chatbot
During roadworks and events, road users, local residents, and visitors require clear information. They often need to adjust their usual travel habits, leading to questions about planning, travel advice, and potential disruptions. Addressing these frequently asked questions manually can be labor-intensive and time-consuming. That's why we've introduced our virtual colleague, Mell.
online on WhatsApp
Automated message handling
Languages Mell speaks fluently
24/7 Availability
Mell is our AI-powered virtual assistant operating via WhatsApp. She works around the clock, providing accurate advice within seconds. Mell can autonomously handle over 90% of inquiries without human intervention, allowing customer service centers and community managers to focus on more complex or sensitive issues.
Data-Driven, User-Friendly, and Multilingual
Added Value
frequently asked questions
Mell is our most diligent colleague, available 24/7 to answer all your questions!
No, Mell operates entirely on WhatsApp, the most widely used social media platform in the Netherlands, with over 13.4 million users.
Prior to deployment, it’s essential to determine the appropriate communication channels for launching Mell. This can include digital promotions via social media and websites, as well as physical methods like digital screens in public spaces or QR codes on posters.
No problem! Mell communicates in all world languages, allowing everyone to chat with her. Responses are automatically translated.
In an era where immediate responses are expected, Mell handles over 90% of inquiries autonomously at any time of day, without human intervention. This enables customer service centers and community managers to focus on individuals requiring additional attention.
Testimonials
what our clients say
related services
satnav influencing
mobility data
digital out of home
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